Last Updated: June 29, 2026
This Privacy Policy describes how Triad Search Marketing ("TSM", "we", "us", or "our"), based in Greensboro, North Carolina, collects and handles personal information through triadsearchmarketing.com, our marketing pages, client portal, intake forms, interactive tools (such as the ROI calculator), and email communications (collectively, the "Services").
This policy applies to information about website visitors, prospects, and our clients' authorized contacts. It does not apply to data we process on behalf of our clients in the course of delivering services — that data is governed by the applicable Master Services Agreement, Statement of Work, or Data Processing Addendum (see Section 9).
We may receive limited information from analytics providers, advertising platforms (such as Google or Meta when you arrive via an ad), or publicly available business sources to enrich an inquiry (for example, confirming a company website).
We process personal information when we have a legitimate business reason to do so, when we need it to take steps at your request or perform a contract with you, when we have your consent (such as for marketing email or non-essential cookies), or when we have a legal obligation. You can withdraw consent at any time without affecting the lawfulness of prior processing.
We share personal information only as described below. We do not sell personal information, and we do not share it for cross-context behavioral advertising.
We and our analytics partners use cookies, local storage, pixels, and similar technologies to operate the site, remember preferences, measure performance, and improve our marketing. Strictly necessary technologies are always on. You can manage non-essential cookies through your browser settings and any on-site preference controls we offer. Details are in our Cookie Policy.
Marketing emails include sender identification and an unsubscribe link in line with the CAN-SPAM Act. You can opt out of marketing email at any time by clicking unsubscribe or emailing us; transactional messages tied to an active engagement (e.g., contract delivery, invoicing) will continue.
If you provide a phone number, we may use it to follow up on your inquiry by call or text. We do not enroll you in recurring marketing SMS campaigns without your prior express written consent. Where SMS is used, message and data rates may apply, reply STOP to opt out, and reply HELP for help. Consent to receive messages is not a condition of purchase.
We do not intentionally collect Social Security numbers, government IDs, precise geolocation, health, biometric, or children's information through our public website. Please do not send us this information through forms or email.
We may use AI-assisted tools to help draft responses, summarize inquiries, and analyze marketing performance. We do not use these tools to make decisions that produce legal or similarly significant effects about you without human review.
When we deliver services to a client (for example, managing ads, CRM workflows, SEO, or analytics), we may access or process personal information that belongs to that client or its end users. In those cases we act as a service provider or processor on behalf of the client. The client's own privacy notice and our agreement with the client govern that processing; this Privacy Policy does not apply to it. Requests from a client's end users should be directed to that client; we will assist the client in responding as required by law.
We keep personal information only as long as we need it for the purposes described in this policy, plus a reasonable period to meet legal, accounting, and dispute-resolution obligations. Typical retention periods:
We use administrative, technical, and organizational safeguards designed to protect personal information, including row-level access controls in our database, encryption in transit (HTTPS/TLS), least-privilege access for staff, edge security via our CDN, and segregation of production data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If a security incident affects personal information of North Carolina residents, we will notify affected individuals and, where applicable, the North Carolina Attorney General without unreasonable delay, consistent with the North Carolina Identity Theft Protection Act (N.C.G.S. § 75-65) and other applicable laws.
We operate from the United States, and our systems and subprocessors process personal information primarily in the United States. Some subprocessors may process information in other countries. Where required, we rely on appropriate safeguards (such as contractual protections) for cross-border transfers.
Depending on where you live, you may have the right to:
Residents of Virginia, Colorado, Connecticut, and certain other states also have the right to appeal a denial of a rights request. To submit an appeal, reply to our response email within 30 days; we will respond within the timeframe required by your state's law.
How to submit a request: email legal@triadsearchmarketing.com with the subject line "Privacy Request" and tell us which right you want to exercise. We will verify your identity using information already in our records (for example, confirming you control the email address used in prior communications). We will respond within 45 days, with one 45-day extension if reasonably needed. You may also authorize an agent to submit a request on your behalf with reasonable proof of authorization.
Our Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us so we can delete it.
Our site may link to third-party websites, tools, or platforms that we do not control. This Privacy Policy does not apply to those sites. Please review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time and will revise the "Last Updated" date above for any change.
For material changes — such as new categories of personal information collected, new purposes of use, new categories of recipients, materially longer retention, or a change in your privacy rights or how to exercise them — we will provide additional notice at least thirty (30) days before the change takes effect by (i) posting a prominent notice on this site and (ii) emailing the primary contact on file for active clients and subscribers to our marketing list. We will not apply materially different practices to personal information we previously collected without your consent where required by applicable law.
Questions, requests, or concerns about this Privacy Policy:
Triad Search Marketing
Greensboro, NC
Email: legal@triadsearchmarketing.com